1. Loop Support is human-powered AI for customer support. Existing tickets and conversations provide the data to train AI how to handle easy requests and then humans in the middle handle the tougher tasks. I like that there is a closed loop for machine learning and a clear ROI story in a big existing market. For now, Loop Support differentiates itself from a crowded landscape (Digital Genius, ASAPP and many others) by bringing the reps as opposed to just powering the software.
Nice positioning around human in the loop. Reminds me of the way we used RippleDownRules back in the day at http://pks.com.