More customer support – but now with human workflow integration …

1. Loop Support is human-powered AI for customer support. Existing tickets and conversations provide the data to train AI how to handle easy requests and then humans in the middle handle the tougher tasks. I like that there is a closed loop for machine learning and a clear ROI story in a big existing market. For now, Loop Support differentiates itself from a crowded landscape (Digital Genius, ASAPP and many others) by bringing the reps as opposed to just powering the software.

via Top 10 Enterprise Startups from YC Summer 2017 – Emergence Playbook

Nice positioning around human in the loop. Reminds me of the way we used RippleDownRules back in the day at http://pks.com.

 

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