More customer support – but now with human workflow integration …

1. Loop Support is human-powered AI for customer support. Existing tickets and conversations provide the data to train AI how to handle easy requests and then humans in the middle handle the tougher tasks. I like that there is a closed loop for machine learning and a clear ROI story in a big existing market. For now, Loop Support differentiates itself from a crowded landscape (Digital Genius, ASAPP and many others) by bringing the reps as opposed to just powering the software.

via Top 10 Enterprise Startups from YC Summer 2017 – Emergence Playbook

Nice positioning around human in the loop. Reminds me of the way we used RippleDownRules back in the day at


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s